Accessibility statement for the NHS People website
This accessibility statement applies to NHS People
This website is run by NHS Business Services Authority, operated by Hive Learning. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- Zoom in up to 400% without the text spilling off the screen
- Navigate most of the website using just a keyboard
- Listen to most of the website using a screen reader
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible, as:
- it may not be possible to navigate the website using speech recognition software.
- help pages on the website will direct users to an external website where accessibility issues have been identified. This may cause difficulties to users with accessibility needs or those that use assistive technologies.
- low colour contrast between the foreground and background colours can be found on some screens. This may cause issues for some users as it can affect people’s ability to perceive the information on the screens.
How to request content in an accessible format
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can contact us by:
Email: nhsbsa.accessibility@nhs.net
Phone: 0191 203 5318
We’ll consider your request and get back to you in 5 working days
These contact details are only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘contact us’ section of this document.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, you can contact us by:
Email: nhsbsa.accessibility@nhs.net
Phone: 0191 203 5318
These contact details are only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘contact us’ section of this document.
We also provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. Call us on 18001 0191 203 5318.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contact us
For all queries not accessibility related, you can contact us by:
Email: nhsbsa.sarah.croston@nhs.net
Technical information about this website’s accessibility
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NHS Business Services Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
- it may not be possible to navigate the website using speech recognition software. This does not meet WCAG 2.1 success criterion 4.1 (Compatible).
- help pages on the website will direct users to an external website where accessibility issues have been identified. This may cause difficulties to users with accessibility needs or those that use assistive technologies. This does not meet WCAG 2.1 success criterion 2.4.4 (Link purpose).
- low contrast is seen between foreground and background colours on few screens which can cause issues with users with low vision. This does not meet WCAG 2.1 success criterion 1.4.3 (Contrast).
Disproportionate burden
Not applicable
Content that’s not within the scope of the accessibility regulations
Not applicable
What we’re doing to improve accessibility
We’re committed to making sure this website is compliant to WCAG 2.1 ‘AA’ standard.
Our accessibility compliance statement will be reviewed every six months. Every new released website will be designed, built and tested to meet ‘AA’ standards by default.
Preparation of this accessibility statement
This statement was prepared on 11 June 2020. It was last reviewed on 15 September 2020.
This website was last tested on 11 June 2020. The test was carried out by the NHSBSA test team.
We tested all of the website screens to meet ‘AA’ WCAG 2.1 standards, using manual and automated tests.
We run each webpage through automated Wave, Lighthouse and Axe accessibility tools then manually test with screen readers (NVDA or Voice Over) and standards checklists.
These checklists contain standards that have been compiled using WCAG, NHS service manual and GDS guidance.